SUPPORT
Ready to join Viggoslots casino?
Simply click on 'Create account' in the top bar menu to get started. Fill in the required fields with your information, and follow the easy steps to complete your registration. Take your first step down our prestigious red carpet!
You can only have one account on Viggoslots Casino.
If you have an old account, please contact our customer support team.
Account verification is necessary for your security. We will send you an email with links to securely download your supporting documents.
To reset your password, click on "Sign in" in the top bar menu. Then, "Forgot Password?" in order to receive a password reset link.
To review your betting history, you can access the 'History' section located within the cashier. By clicking on 'Bets', you'll find a comprehensive overview of all the game rounds you have participated in.
At Viggoslots Casino, we prioritize the safety and security of your personal and financial information. Our platform operates under a strict gaming license, ensuring regular checks for creditworthiness and compliance with online casino regulations.
We protect all data communication through 256-bit Secure Socket Layer (SSL) encryption. This advanced encryption safeguards your data during transmission, making it accessible only to authorized personnel. Our payment processing systems are equally secure, utilizing the latest technologies to keep sensitive information like credit card and account numbers safe during all financial transactions.
Moreover, we adhere to rigorous data protection protocols, where your personal data is:
- Treated in accordance with your rights.
- Managed fairly and lawfully.
- Collected for specific, legitimate purposes and is neither excessive nor irrelevant.
- Stored securely to prevent unauthorized access.
Your Username and Currency cannot be modified. All other account details can be changed by sending us an email at [email protected].
Certain information is requested to ensure an accurate request. You would need to provide:
- Full name
- Username
- Date of birth
- Old information to be changed
- New information to be set
Please note that if the change is related to identity or address, further documents such as proof of identity or proof of address must be provided.
For more information or any specific requests, feel free to contact our Support, who will be glad to assist you.
At Viggoslots Casino, we prioritize your satisfaction, which is why we propose diverse splendid promotions to you.
Welcome Bonus:
New players are greeted with superb welcome bonuses. A grand start offering you a sensation that will never seem to end.
Traditional Promotions:
We consistently send out exclusive free spins and bonus offers via newsletters, SMS, as well as special promotions, infusing an extra layer of thrill into your gaming experience.
Free Spins Surprises:
Experience frequent Free Spins gifted all of sudden, accompanied by our exclusive promotions. Stay updated effortlessly with newsletters and SMS alerts!
Luxury is a must at Viggoslots Casino. We strive for players convenience and ease.
When you create an account with us, the Welcome Bonus is ready and waiting in the 'Deposit' section of your cashier.
To keep the presents coming, we regularly send bonus offers through newsletters and SMS. Make sure to add our email to your safe list, so you're always first in line for our Deluxe promotions.
All current promotions can be found on our Promotions page.
Check them out! Take look at our Welcome Bonus and remember that you can get so many Free spins with the promotions Game of the month or the Monday Cash Spins. Don't miss your Cashback either, to be acquainted with great return on your play.
- The threshold for qualifying for a bonus is a minimum deposit of 20 EUR - unless stated otherwise in specific promotions.
- Our Welcome Bonus doesn't have any maximum cashout limit.
- For free spins obtained through the Welcome Package, the maximum cashout is capped at 150 EUR.
- If your free spins come with a deposit requirement, the maximum cashout is 150 EUR.
- For free spins granted without a deposit, the max withdrawal is set at 50 EUR.
- For free spins from the Promotion Monday Cash Spins the max withdrawal is set at 250 EUR.
- When you're playing with a no-deposit bonus, free money bonus, cash drop, the maximum withdrawal allowed is five times (x5) the bonus amount received.
- Cashbacks come with no max cashout.
- Bonuses can't be withdrawn; they're for playing only.
- Maximum bet with a bonus is €4 per spin.
- Each bonus is limited to one use per player, credit card, IP address, or household.
- Only slots contribute to bonus wagering requirements, with some exceptions. See the restricted games in our bonus terms. [link]
- Claim your Welcome Bonus anytime from the cashier.
- Cash Drops come with a 1x wagering requirement. You have 7 days to use them before they expire.
- Cashbacks come with no wagering requirement or max cashout. You have 14 days to enjoy these benefits before they expire.
For more details and complete guidelines, please visit our bonus terms page or contact our customer support team.
When making a deposit, you can choose whether to accept a bonus or not. If you accidentally accept a bonus, just contact our customer support before you play, and they'll assist you. For opting out of all future bonuses, please reach out to our support team.
At Viggoslots Casino, we cater to your convenience by offering a variety of popular payment methods. This includes commonly used options like credit cards, bank transfers, vouchers, e-wallets etc...
To see all the payment methods available specifically for you, please visit the deposit section of your cashier. We've ensured that a wide range of convenient and secure options are at your fingertips.
To deposit funds, go to the ‘Deposit’ section of your cashier. Here, you will be able to select your preferred payment method from the options available. After choosing your method, simply follow the on-screen instructions to complete your deposit.
No, we do not charge any fees for depositing funds at our casino. Enjoy your gaming experience without worrying about extra charges!
However, please be aware that while we don't apply any extra charges, your bank might impose some fees depending on their policies.
At our casino, we ensure a swift processing of your withdrawals. It takes up to 48 hours for our team to process your withdrawal request. After processing, the time it takes to receive your funds depends on the payment method you've used. Rest assured, we're committed to ensuring a fast and efficient process to get your winnings to you as soon as possible.
The minimum deposit amount at Viggoslots Casino is €10.
However, each payment method may have its own minimum and maximum deposit limits. You can find these details in the deposit section of the cashier when you select your preferred payment method.
As for withdrawals, the minimum amount is €20.
Similarly, the specific minimum and maximum withdrawal limits for each payment method can be found in the withdrawal section of the cashier when you choose your method.
Yes, it's essential that you use your own card and bank account details for all transactions at our casino. We are committed to ensuring a secure and responsible gaming environment, which includes verifying that the account and bank details match the registered player.
Please be aware that we reserve the right to verify this information for security purposes. Using your own details helps us maintain the integrity of our platform and ensures a smoother transaction process for you.
To view your transaction history, go to the 'History' section in your cashier. There, you'll be able to choose between viewing your deposit and withdrawal history. You can also select the specific timeframe for the transactions you wish to review.
Yes, you have the option to cancel your withdrawal as long as it has not yet been processed by our team. To do this, visit the 'Pending Withdrawals' section in your cashier. If your withdrawal is still pending, you'll find an option there to cancel it.
In case you encounter any issues or need assistance, our support team is readily available to help you.
If you're encountering difficulties with any of our games, here's a step-by-step guide to help resolve the issue:
- Clear Your Cache and Cookies:
First, try clearing your browser's cache and cookies. This often resolves many common issues.
- Accept Cookies:
Ensure that your browser is set to accept cookies from our site, as this can affect game performance.
- Try Incognito Mode:
Open an incognito or private browsing window and try accessing the game. This can help bypass certain browser-related issues.
- Switch Browsers:
Sometimes, the problem might be browser-specific. Try using a different web browser to see if that resolves the issue.
If the problem persists after following these steps, please contact our support team for assistance. Be sure to mention that you've already tried these troubleshooting steps, as this will help expedite the support process.
Taking a screenshot can be done easily using keyboard shortcuts, whether you're using a Windows PC or a MacBook:
Windows PC:
- Full-Screen Screenshot: Press the PrtScn (Print Screen) key. This copies the entire screen to your clipboard, which you can then paste (Ctrl + V) into an application like Paint or Microsoft Word.
- Snipping Tool: Press Windows + Shift + S. This opens the Snipping Tool, allowing you to select a portion of your screen to capture.
MacBook:
- Full-Screen Screenshot: Press Command + Shift + 3. This captures the entire screen and saves the screenshot as a file on your desktop.
- Portion of the Screen: Press Command + Shift + 4. This turns your cursor into a crosshair, allowing you to drag to select a portion of the screen to capture. Release the mouse button to take the screenshot.
Our customer service is available 24/7 and you can contact us by any means mentioned below:
- Chat: Click on the button “Chat” at the page's ride side. Open from 10am to 11pm (CET).
- Email: Send us an email to: [email protected]
Responsible gaming involves playing within your means and understanding the risks. It's important to maintain control and ensure that gaming remains a source of entertainment, not a financial or emotional burden.
Viggoslots Casino is a gaming company licensed and regulated under Curacao gaming authorities.
Here you will find the Certificate of Good Standing.
You can set your limits by accessing the 'Limits' section in your cashier. There, you can adjust your daily deposit limits.
If you're feeling concerned about your gambling behavior, please don't hesitate to reach out to our support team. We're here to help.
Additionally, we strongly encourage you to visit resources such as GamblersAnonymous or GamCare.
These organizations offer valuable advice and support, and can be instrumental in helping you navigate through your concerns.
Remember, seeking advice is a positive step towards maintaining a healthy balance in your gaming habits.
You can self-exclude for a temporary or permanent period by contacting our Customer Support via email at [email protected].
Yes, you must be over 18 years of age or meet the higher age requirement of your jurisdiction. By using our site, you confirm that you comply with these age conditions. We may verify this information and suspend your account if necessary.
Great to see you again!
Please send your request to reopen your account to our support team at [email protected]. They'll assist you promptly so you can quickly get back to enjoying your time with us!
Live support available between 10:00 - 23:00 CET
