GENERAL TERMS & CONDITIONS

1. Introduction

1.1. Viggoslots is Licensed under Mountberg B.V, a company based at Kaya W.F.G. (Jombi) Mensing 24 Unit A, Curacao, under gaming License number 8048/JAZ issued by Antillephone Services N.V., authorised and regulated by the Government of Curacao.

1.2. Viggoslots is operated by Mountberg Ltd acting as a Merchant of Record, Mountberg Ltd., a company incorporated under the Laws of Cyprus with registration number HE 355350, VAT number 10355350P, and registered at 101 Archiepiskopou Makariou III Avenue, Commercial Union Building, 1st floor, 1071, Nicosia, Cyprus with contact phone number + 357 22 346 367.

1.3. Mountberg Ltd. is 100% subsidiary of Mountberg B.V.

1.4. Viggoslots reserves the rights to change the terms & conditions at any time without prior notice.

1.5. Terms & Conditions are in effect as soon as they are published on this page, but will never retroactively affect the bonus promotions. However, it is the player’s responsibility to check the terms & conditions regularly and prior to claiming any bonuses and making any bets in Viggoslots.

1.6. Payments are processed by Mountberg Ltd in Cyprus. For payment disputes Cypriot Law applies.

 

2. My Account

2.1. To be able to play real money games on Viggoslots, an account must be opened.

2.2. The minimum age for opening an account is 18-years old.

2.3. Players residing in the countries that are not available in the registration page cannot register an account and play with Viggoslots

2.4. Only one account per person is allowed (one name, one account, one IP address). If the individual has more than one account this is called “multi-accounting” which is highly forbidden and in such instances all those accounts will be closed immediately.

2.5. If multiple players wish to play in our casino from a shared computer environment (dormitories, fraternities etc.), we strongly suggest they all contact our support before making multiple accounts to avoid unnecessary security procedures.

2.6  These terms and conditions are a binding agreement between us and by clicking that you accept them when creating your account and/or using the Casino and/or accepting any Bonus or prize you agree that:

• You are 18 years or older;
•  You are playing for yourself and with your own money;
• This is your first/only registration on this Casino
• You have not self-excluded nor have been banned from any gambling website;
• You have read and accept the terms and conditions;
• You declare that all information provided by me is correct, complete and can be verified;
• You understand that providing any form of incorrect information will void all winnings on this Website;
• You understand and acknowledge that the Casino sets certain limitations to the maximum prices that can be won per day/week/month and/or can be withdrawn per day/week/month
• ou have read and accepted the terms and conditions and any amendments thereto.

If you do not agree with the Rules, you should not register or continue to use the Website. Everything changes and we may change these Rules at any time. Where we do so in a material way, we will contact you and inform you in advance of the new Rules, and we will require your consent in order for such changes to be applicable to you. 

 

3. Account verification

3.1. All accounts need to be verified for age verification, fraud prevention, payment processing, promotion restrictions, account closure, etc.

3.2. In order to withdraw the player must submit copies of all the following personal documents:

• Copy of a personal identification document (ID, driver’s license, or passport)
• Copy of a utility bill (gas, electric, water, telephone – must not be older than 3 months) with name and address as registered in player’s casino account

3.3. An additional authorization form for credit card and documents may be requested from the Finance department

3.4. Should you wish to verify your account before requesting a withdrawal, you need to contact our Live Support. Once you receive an E-mail from our KYC team, please make sure to upload all of the requested documents within the set time-frame by following the instructions.

 

4. Withdrawals

4.1. Minimum withdrawal amount is €20(or the equivalent in any other currency) unless explicitly stated otherwise in Terms & Conditions of the specific promotion.

4.2. All deposits must be wagered at least once before the player is able to withdraw any balance

4.3. Successful withdrawals will be paid back to the player’s original method of deposit. If the deposit method account does not support a pay out, or if the pay-out is not possible for whatever reason, withdrawals will be paid to the player via any payment method used by a player to deposit in Viggoslots in the past.

4.4. In special cases, usually to prevent money laundering, the cashier will reserve the right to pay the player’s withdrawal via any method even if the player requested otherwise. Withdrawal requests to credit cards which are not refundable will be either issued to an e-wallet of player’s choice or via Wire Transfer. In this case all processing fees are the player’s responsibility.

4.5. Maximum withdrawal amount processed to a player is €50000 (or the equivalent in any other currency) per month, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made to players with a higher VIP status.

4.6. If withdrawal is limited (in the case that the player wins with a Free Signup Bonus for instance), any balance over the maximum allowed amount will be removed from the player’s account after the withdrawal is requested.

4.7. Should a player attempt to withdraw before the wagering has been completed, the bonus and any potential winnings derived from the bonus will be forfeited.

4.8. Casino reserves the right to refuse or withhold any bonus amounts or winnings if the player’s deposited funds were cancelled or denied by the payment service.

4.9. Casino finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed.

 

5. Anti-Money Laundering and Funding of Terrorism Due Diligence

5.1   We are subject to anti-money laundering and funding of terrorism laws and must in this regard perform due diligence on customers.

5.2   The information provided to us for the purposes of our due diligence obligations shall be handled in accordance with the Privacy Policy.

5.3   The player hereby acknowledge that we shall use the information obtained from him for our due diligence obligations to conduct public searches and perform checks in order to verify the information provided to us.

5.4   Whilst we are carrying out our due diligence measures, the player may be allowed to continue using his account. However, he will not be allowed to effect any withdrawals from such account until our verification procedures are completed.

5.5   Where we are unable to conclude our due diligence obligations because we have not received the required information from the player or we are otherwise unable to verify the identity, no activity may be undertaken from the account and the account will be blocked and/or terminated. In such event, we shall return any Deposit Funds present in the account at the time of blocking and/or termination except where it is necessary for us to delay or withhold payment of all or some of the player funds to comply with our legal obligations.

5.6   We reserve the right to ask for additional information and documentation to fulfil our due diligence obligations, and any communication for the provision of information/documentation is not to be deemed as being a final communication in this regard.

5.7   If we become aware or suspect that the information provided by the player is materially false, we shall cancel the registration and take such other steps as may be required by us under law. We will not pay out any winnings in such circumstances.

 

6. Responsible Gaming

6.1 The player may choose at his discretion to limit the amount that is allowed to deposit, during any day period selected. If the player reaches this limit, he will not be able to deposit /until the set-day limit passes.

6.2   All limitations mentioned above can be set by the player through the account ‘Cashier’ ‘Limits’ section on our portal.

6.3   Any Self-Exclusion request would be valid and effective immediately for the brand the player requested the Self Exclusion on (for example  www.viggoslots.com) only and does not include other sites operated by us. If a player wants to reverse a Self-Exclusion a request to reopen should be made via Live Chat or Email.

 6.4   All limits shall immediately become effective immediately after confirming the settings in his account ‘Cashier’ ‘Limits’ section on our portal. If the player wishes to remove a limit set by him, he will have to set a new limit in the “Cashier” “Limits’ section in our portal and such change shall take place after 24 hours after the request has been received by the Website support. 

 

7.  Data Protection

7.1   We hereby warrant to adopt adequate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our Website. You hereby warrant to take reasonable measures to ensure the security of your systems and the integrity of data transmitted to us.

7.2   The player hereby acknowledge that his personal data shall be processed by the licensee or by any other person, company or firm associated in any manner or otherwise engaged by the licensee to provide services to it in order for us be able to provide the services to the player as laid down in these Terms and Conditions. We shall process player personal data in line with the Privacy Policy on this website. We shall comply and shall enter into contractual arrangements with associated persons, companies or firms and any other person, company or firm engaged by it to provide services to it and which is processing personal data on its behalf, to ensure compliance with all relevant legislation and regulations in relation to the handling and processing of such personal data.

 7.3   For more information, please refer to the Privacy Policy.

 

8. Complaints

8.1 The player may contact our customer support on [email protected] and according to the instructions located at the Website to give us any complaints regarding our services.

8.2 Complaints are handled by the support team and escalated in the organization if required. The player shall be informed about the state of the complaint to a reasonable level.

8.3 The Player has the right to bring unresolved disputes to Antillephone Services N.V. via [email protected]

 

9. Governing Law

9.1 Payments are processed by Mountberg Ltd in Cyprus. For payment disputes Cypriot Law applies.

9.2 The parties agree that any dispute, controversy or claim arising out of or in connection with financial transactions in these Terms and Conditions shall be submitted to the exclusive jurisdiction of Cyprus.

9.3 Any breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of Curacao.

9.4 The gaming regulations and platform services shall be governed by the Laws of Curacao

 You are solely responsible to follow any applicable law in your country of residence and if you are permitted by applicable law in your country of residence to play and thus open an account with us. We take no responsibility whatsoever if you make any violation or breach of any applicable law. Otherwise, we reserve the right to reject your account submission or to deactivate your account without any liability towards you.

 

10. Netent Games Restrictions:

 

1. Absolute Restriction

NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses.

Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.

 

2. Blacklisted Territories

All NetEnt Casino Games may not be offered in the following territories:

Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

 

3. Blacklisted Branded Games Territories

The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:

3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories:

Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions:

Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories:

Indonesia, South Korea.

3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories:

Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.

3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories:

Cuba, Jordan, Turkey, Saudi Arabia.

 

4. Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories:

Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

 

11. Account termination

11.1 A player can request the permanent or temporary closure of his or her account by contacting the Customer Support by email.

When you request closure of your account we will return any outstanding balance in your account to you, using the same method of payment which was used to fund your account, or such other accepted updated payment methods with which you have provided to us subsequently, except where we are withholding such monies a result of Cheating, Irregular Play, Collusion, Fraud and Criminal Activity, or breach of the terms of these General Terms and Conditions. If it is not possible to pay out the full balance at once because of payment limits or other reasons, the account will remain open until the full amount has been withdrawn by player.

Viggoslots reserves the right, in its sole discretion, to permanently disable your account at any time and for any reason. Any balance in your account at the time of such account termination will be credited to your credit/debit card and/or sent to you by cheque, wire or money transfer except where we are withholding such monies as a result of Cheating, Irregular Play, Collusion, Fraud and Criminal Activity, or breach of the terms of these General Terms and Conditions. However,

Viggoslots reserves the right, in its sole discretion, to void any winnings and confiscate any balance under any of the following circumstances:

a. If you have more than one active account at Viggoslots;

b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, Money Transfers, etc.) used to fund or withdraw from your account;

c. If you provide incorrect or misleading registration or Player Profile information;

d. If you are not of legal age in the province/state/country and/or jurisdiction where you reside;

e. If you have allowed or permitted (intentionally or unintentionally) someone else to access or play using your account;

f. If you have not played on an individual basis for personal entertainment only (that is, you have played in a professional sense, with the intent on exploiting our bonuses or in concert with other Player(s) as part of a club, group, etc.);

g. If you have "charged back" any of the deposits made with your credit card or any available payment method associated to your account or have threatened to charge back;

h. If you are found colluding, cheating, conducting criminal activity such as money laundering or undertaking fraudulent activity;

I. If it is determined that you have employed or made use of a system (including machines, computers, software or other automated systems ‘bots’) designed specifically to defeat Viggoslots; or that you have made irregular betting or wagering patterns, or suspicious or irregular betting strategies;

j. If you use the Website or your account in bad faith;

k. If we become aware that you have played at any other on-line casino under any of the foregoing circumstances set out above
 

12. Refunds

12.1 Refunds are in addition to a customer’s rights as a consumer under the applicable consumer protection laws and regulations.

12.2 All monies deposited by customers are held in the customer’s player account. The customer’s funds are kept in bank accounts separate from business accounts.

12.3 After filing a dispute regarding a deposit-related concern, the customer can proceed to request a refund.

12.4 To request a refund the customer must contact Customer Support, clearly describe the issue, and specify the requested refund amount.

12.5 This request will be passed on to the relevant department, depending on the nature of the request.

12.6 The refund request can be considered at any time, depending on the nature of the request.

12.7 The refund request will be diligently investigated and where necessary, information will be obtained from the player's account, game providers, PSP’s etc until an accurate and satisfactory conclusion can be reached.

12.8 If the refund is agreed, the amount refunded will be a true reflection on what the customer is owed and unique from the customer's existing balance and winnings.

12.9 We reserve the right to withhold any refund until the identity of the account’s holder is established to our satisfaction.

12.10 Where possible, refunds will be issued via the same method that was used for deposits. In case the payment method used to deposit does not support withdrawals, the refund will be processed via bank transfer only. In exceptional circumstances, where the payment method used to deposit does support withdrawals and we cannot send a wire because of restricted areas, the refund can be issued to a crypto wallet.

12.11 The refund will be for the full amount where possible and not staggered over a period of time.

12.12 In the event the request is not approved, the customer will be notified as to the reasons why their request was declined.

12.13 If the customer is still dissatisfied, then they should email Customer Support and a manager will contact them directly to resolve the issue.

12.14 If the issue still cannot be resolved, then the customer should refer to our complaints procedure policy.

12.15 Where possible the time frame/period between a refund request and resolution, either approving or not approving the refund, will be no longer than 72 hours from the time the request is received.

 

13. Inactive Accounts

13.1 An inactive account is an account that has not been accessed for 6 months, that has a real money balance.

13.2 Mountberg B.V will contact you via email up to 1 month prior to your account become inactive informing that your account is about to become inactive. When an account becomes inactive, Mountberg B.V might charge 5 EUR (or the equivalent in any other currency) per month administrative fee on your account.

13.3 If after your Account has become inactive, you access your Account, you shall be entitled to reimbursement if you can proof one of the following:

a) You could not access your Account due to lack of internet connectivity.
b) You could not access your Account due to a reasonable cause.

Version number: 4.5
Last updated: 17th of May, 2023