Curacao – Mountberg – Terms & Conditions
GENERAL TERMS & CONDITIONS
1. Introduction
1.1. Viggoslots is Licensed under Mountberg B.V, a company based at Fransche Bloemweg 4, Willemstad, Curacao, under gaming License number 8048/JAZ issued by Antillephone Services N.V., authorised and regulated by the Government of Curacao.
1.2. Viggoslots operated by Mountberg Ltd acting as a Merchant of Record, Mountberg Ltd., a company incorporated under the Laws of Cyprus with registration number HE 355350, VAT number 10355350P, and registered at 101 Archiepiskopou Makariou III Avenue, Commercial Union Building, 1st floor, 1071, Nicosia, Cyprus with contact phone number + 357 22 346 367.
1.3. Mountberg Ltd. is 100% subsidiary of Mountberg B.V.
1.4. Viggoslots reserves the rights to change the terms & conditions at any time without prior notice.
1.5. Terms & Conditions are in effect as soon as they are published on this page but will never retroactively affect the bonus promotions. However, it is the player’s responsibility to check the terms & conditions regularly and prior to claiming any bonuses and making any bets in Viggoslots.
1.6. Payments are processed by Mountberg Ltd in Cyprus. For payment disputes Cypriot Law applies.
2. My Account
2.1. To be able to play real money games on Viggoslots, an account must be opened.
2.2. The minimum age for opening an account is 18-years old.
2.3. Players residing in the countries that are not available in the registration page cannot register an account and play with Viggoslots
2.4. Only one account per person is allowed (one name, one account, one IP address). If the individual has more than one account this is called “multi-accounting” which is highly forbidden and in such instances all those accounts will be closed immediately.
2.5. If multiple players wish to play in our Viggoslots from a shared computer environment (dormitories, fraternities etc.), we strongly suggest they all contact our support before making multiple accounts to avoid unnecessary security procedures.
2.6 If an account is left inactive for two (2) consecutive months and has a real money balance, an inactive fee will be charged. An ‘inactive account’ is an account that has not been accessed for two (2) consecutive months.
2.7 Viggoslots will contact you via email up to one month prior to your account becoming inactive. You may reactivate an inactive account by logging in. Once an account becomes inactive, Viggoslots will charge five (5) Euro (and any other currency equivalent) per month administrative fee to your account, as long as there is a positive balance on the account and the account doesn´t become active again.
3. Account verification
3.1. All accounts need to be verified for age verification, fraud prevention, payment processing, promotion restrictions, account closure, etc.
3.2. In order to withdraw the player must submit copies of all the following personal documents:
• Copy of a personal identification document (ID, driver’s license, or passport)
• Copy of a utility bill (gas, electric, water, telephone – must not be older than 3 months) with name and address as registered in player’s Viggoslots account
3.3. An additional authorisation form for credit card and documents may be requested from the Finance department
3.4. Should you wish to verify your account before requesting a withdrawal, you need to contact our Live Support. Once you receive an E-mail from our KYC team, please make sure to upload all of the requested documents within the set time-frame by following the instructions.
4. Withdrawals
4.1 Before the withdrawal is processed and paid to the player’s payment method of choice, the amount of all non-cashable bonuses that contributed to the winnings will be removed from the player’s balance. If player does not leave that amount on balance, it will be deducted from the requested withdrawal amount. Bonus money is non-cashable, meaning bonus(es) rewarded since previous deposit will be deducted from balance upon processing withdrawal.
4.2 Minimum withdrawal amount is €30 (or equivalent in any other currency) unless explicitly stated otherwise in the Terms & Conditions of the specific promotion. If withdrawal is limited (for example, if the player wins with a Free Signup Bonus), any balance over the maximum wins allowed amount will be removed from the player’s account after the withdrawal is paid out.
4.3 Viggoslots reserves the right to pay the player’s withdrawal via any method even if the player requested otherwise. Withdrawal requests to credit cards which are not refundable will be either issued to an e-wallet of player’s choice or via Wire Transfer or Bank Draft. In this case all processing fees are player’s responsibility.
4.4 Due to restrictions of the payment processor the minimum withdrawal outside Europe that is processed via Wire Transfer is $500. Viggoslots reserves the right not to pay any additional costs incurred in bank transfer if the exchange rate is changed.
4.5 Account holders may only withdraw the maximum amount of € 15,000 per month, unless a larger amount has been agreed with Viggoslots. Then the Account holder is paid an amount of € 15,000 per month until all winnings has been received.
4.6 If player accidentally makes a deposit and would like to “reverse” it, this is possible only upon player’s explicit request and under the condition that there was absolutely no gaming activity on the player’s account after the deposit was made. Additionally, if player is requesting refunding of a deposit to a credit card, payment processor requires this to be done within 12 (twelve) hours after the first deposit was made. Even if this is followed through Viggoslots reserves the right to deny refound with regards to point 4.9 in this Terms & Conditions.
4.7 Viggoslots's finance department may take up to 48 hours in order to process player's withdrawal requests. This time period applies only if all documents for verification have been sent and verified. If account is not fully verified then processing might take a bit longer.
4.8 Should a player does more than 30 withdrawals in one month an administrative fee might be taken. The fee is 2% of the withdrawn amount but not less than 5€. The fee can be taken from all withdrawals from withdrawal number 31 and more until the months ends.
4.9 All deposits have to be wagered at least one (1) time before the withdrawal can be made to prevent money laundering . At the same time if fraud or money laundering is suspected Viggoslots might forfeit all funds on the player's account and close the account without any prior notification.
4.10 You cannot use any technical error or vulnerability to your advantage. Viggoslots will be entitled to cancel and reclaim all winnings gained in this manner.
4.11 Viggoslots decision is final.
4.12 In the event of a casino system malfunction all wagers are voided.
5. Restricted Player Groups
5.1. Players from the following countries are not allowed to open a player account and/or place any real money bets in the casino:
Afghanistan, Albania, Bahamas, Barbados, Belarus, Bosnia-Herzegovina, Botswana, Burundi, Cambodia, Central African Rep, China, Congo, the Democratic Republic, Cuba, Egypt, Equatorial, Guinea, Eritrea, Ethiopia, Ghana, Guinea, Guinea Bissau, Guyana, Haiti, Hong Kong, Iran, Islamic Republic of, Iraq, Israel, Italy, Jamaica, Jordan, Lao People's Democratic Republic, Lebanon, Libya, Mali, Malta, Mauritius, Moldova, Montenegro, Myanmar, Netherlands, Nicaragua, North Korea, Panama, Pakistan, Russian Federation, Serbia, Singapore, Somalia, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Syria, Trinidad & Tobago, Tunisia, Turkey, Uganda, United Kingdom, Ukraine, USA, Vanuatu, Venezuela, Yemen, Zimbabwe.
6. Anti-Money Laundering and Funding of Terrorism Due Diligence
6.1 We are subject to anti-money laundering and funding of terrorism laws and must in this regard perform due diligence on customers.
6.2 The information provided to us for the purposes of our due diligence obligations shall be handled in accordance with the Privacy Policy.
6.3 The player hereby acknowledge that we shall use the information obtained from him for our due diligence obligations to conduct public searches and perform checks in order to verify the information provided to us.
6.4 Whilst we are carrying out our due diligence measures, the player may be allowed to continue using his account. However, he will not be allowed to affect any withdrawals from such account until our verification procedures are completed.
6.5 Where we are unable to conclude our due diligence obligations because we have not received the required information from the player or we are otherwise unable to verify the identity, no activity may be undertaken from the account and the account will be blocked and/or terminated. In such event, we shall return any Deposit Funds present in the account at the time of blocking and/or termination except where it is necessary for us to delay or withhold payment of all or some of the player funds to comply with our legal obligations.
6.6 We reserve the right to ask for additional information and documentation to fulfil our due diligence obligations, and any communication for the provision of information/documentation is not to be deemed as being a final communication in this regard.
6.7 If we become aware or suspect that the information provided by the player is materially false, we shall cancel the registration and take such other steps as may be required by us under law. We will not pay out any winnings in such circumstances.
7. Responsible Gaming
7.1 The player may choose at his discretion to limit the amount that is allowed to deposit during any day period selected. If the player reaches this limit, he will not be able to deposit in the time period selected, until the set-day limit passes.
7.2 The player may at his discretion choose to set a maximum session time during which he is allowed to be logged in at the Website. After this period has expired, he will be logged out of the site and any game in progress is stopped.
7.3 The player may at his discretion choose to limit his ability to access the Account (log in) for indefinite time in which the account will not be accessible again.
7.4 The player may choose to limit his ability to access the Account (log in) for a time period of his choice, during which his account will not be accessible and the remaining funds will be frozen. The player will be able to use them after the expiration of the time period defined or he can request to be transferred back to his bank account.
7.5 All limitations mentioned above can be set by the player through the account ‘Cashier’ ‘Limits’ section on our portal.
7.6 Any self-exclusion request would be valid for the brand the player is currently a member of (for example WWW.VIGGOSLOTS.COM) only and does not include other sites operated by us.
7.7 All restrictions and exclusions shall immediately become effective upon inserting and confirming the settings in his account ‘Cashier’ ‘Limits’ section on our portal. If the player wishes to remove a restriction or a limit set by him, he will have to request a new limit in “Cashier” “Limits’ section in our portal and such change shall take place after 24 hours after the request has been received by the Website support.
8. Data Protection
8.1 We hereby warrant to adopt adequate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our Website. You hereby warrant to take reasonable measures to ensure the security of your systems and the integrity of data transmitted to us.
8.2 The player hereby acknowledge that his personal data shall be processed by the licensee or by any other person, company or firm associated in any manner or otherwise engaged by the licensee to provide services to it in order for us be able to provide the services to the player as laid down in these Terms and Conditions. We shall process player personal data in line with the Privacy Policy on this website. We shall comply and shall enter into contractual arrangements with associated persons, companies or firms and any other person, company or firm engaged by it to provide services to it and which is processing personal data on its behalf, to ensure compliance with all relevant legislation and regulations in relation to the handling and processing of such personal data.
8.3 For more information, please refer to the Privacy Policy.
9. Complaints
9.1 The player may contact our customer service on [email protected] and according to the instructions located at the Website to give us any complaints regarding our services.
9.2 Complaints are handled by the support team and escalated in the organization if required. The player shall be informed about the state of the complaint to a reasonable level.
9.3 The Player has the right to bring unresolved disputes to Antillephone Services N.V. via [email protected].
10. Governing Law
10.1 These Terms and Conditions shall be governed by the Laws of Curacao.
The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of Curacao.
Payments are processed by Mountberg Ltd and for payment disputes Cypriot law applies.
10.2 You are solely responsible to follow any applicable law in your country of residence and if you are permitted by applicable law in your country of residence to play and thus open an account with us. We take no responsibility whatsoever if you make any violation or breach of any applicable law. Otherwise, we reserve the right to reject your account submission or to deactivate your account without any liability towards you.
11. Games restrictions
The following territories are restricted for game providers listed in the following:
https://mountberg.com/additional-terms-and-conditions-gammixsts
12. SMS & Mail
12.1 SMS and email messages are only available to members at Viggoslots. These are sent automatically by certain systems or in conjunction with campaigns.
12.2 In the event that information or text in messages by email, sms or other forms is incorrect, the information that may be found on the Website or in the Terms & Conditions, or in the rules stated by Viggoslots for the campaign in question, is the correct.
12.3 Viggoslots does not accept and take no responsibility whatsoever if there is any error in the content of the messages or if a member would not receive text message(s).
12.4 Some messages are only sent to certain group of members. In this case, the offer only applies to the group determined by Viggoslots.
13. Jurisdiction
13.1 The player is responsible for keeping their account information confidential and secure
13.2 Viggoslots does not accept rude or aggressive language / behavior towards the company's representative, including but not limited to chat and email. Viggoslots reserves the right to close player accounts that conflict with this, as well as people who actively try to relate Viggoslots to social media or the like. You may not publish or issue statements about Viggoslots that are untrue and / or may damage the company in any way.
13.3 In case of a breach or violation of this rule, any winnings and cash in the account will be forfeited as companies may have been harmed by the player's actions which have not been proven to be true.
14. Refunds
14.1 Refunds are in addition to a customer’s rights as a consumer under the applicable consumer protection laws and regulations.
14.2 All monies deposited by customers are held in the customer’s player account. The customer’s funds are kept in bank accounts separate from business accounts.
14.3 After filing a dispute regarding a deposit-related concern, the customer can proceed to request a refund.
14.4 To request a refund the customer must contact Customer Support, clearly describe the issue, and specify the requested refund amount.
14.5 This request will be passed on to the relevant department, depending on the nature of the request.
14.6 The refund request can be considered at any time, depending on the nature of the request.
14.7 The refund request will be diligently investigated and where necessary, information will be obtained from the player's account, game providers, PSP’s etc until an accurate and satisfactory conclusion can be reached.
14.8 If the refund is agreed, the amount refunded will be a true reflection on what the customer is owed and unique from the customer's existing balance and winnings.
14.9 We reserve the right to withhold any refund until the identity of the account’s holder is established to our satisfaction.
14.10 Where possible, refunds will be issued via the same method that was used for deposits. In case the payment method used to deposit does not support withdrawals, the refund will be processed via bank transfer only. In exceptional circumstances, where the payment method used to deposit does support withdrawals and we cannot send a wire because of restricted areas, the refund can be issued to a crypto wallet.
14.11 The refund will be for the full amount where possible and not staggered over a period of time.
14.12 In the event the request is not approved, the customer will be notified as to the reasons why their request was declined.
14.13 If the customer is still dissatisfied, then they should email Customer Support and a manager will contact them directly to resolve the issue.
14.14 If the issue still cannot be resolved, then the customer should refer to our complaints procedure policy.
14.15 Where possible the time frame/period between a refund request and resolution, either approving or not approving the refund, will be no longer than 72 hours from the time the request is received.
15. Inactive Accounts
15.1 An inactive account is an account that has not been accessed for 6 months, that has a real money balance.
15.2 Mountberg B.V will contact you via email up to 1 month prior to your account become inactive informing that your account is about to become inactive. When an account becomes inactive, Mountberg B.V might charge 5 EUR (or the equivalent in any other currency) per month administrative fee on your account.
15.3 If after your Account has become inactive, you access your Account, you shall be entitled to reimbursement if you can proof one of the following:
a) You could not access your Account due to lack of internet connectivity.
b) You could not access your Account due to a reasonable cause.
Terms & Conditions last updated: 2021/06/11
